Subscribors Team · Member Help
A little help.
A clear next step.
Find out how to use the features already available on Subscribors.
Coins
How do I send coins to another member?
- Sign in and open Coin Wallet from the main menu.
- Open Send Coins. Enter the recipient’s username and a whole-number coin amount.
- Review the recipient, amount and fee shown on the form. Add an optional note if you want.
- Press Send Coins only when those details are correct. Open Transaction History to check the result.
How do I purchase coins?
- Sign in and open Coin Wallet.
- Choose Purchase Coins and enter the number of coins you want.
- Choose Continue to Checkout. Review the total and complete the available checkout steps.
- After payment completes, check your wallet and Transaction History before trying another purchase.
Where can I check my coin transactions?
- Sign in and open Coin Wallet.
- Choose Transaction History to review your recorded coin activity and balance.
- For an entry you do not recognize or a missing payment, contact Support. Do not send passwords or payment credentials in the help box.
Withdrawals
How do I request a coin withdrawal?
- Sign in and open Coin Wallet, then choose Withdraw Coins.
- Choose an available withdrawal method and read its current minimum, fees and instructions on that page.
- Complete the required details in the official withdrawal form—not in this help box.
- Review the details and submit your withdrawal request using the form’s withdrawal button.
- Check the withdrawal status in your wallet. For a delayed or incorrect request, contact Support; this help page cannot check individual payouts.
Posting
How do I post a photo or video?
- Sign in and open the main Post page.
- Tap the square + Create button to open the post composer.
- Choose the photo or video option and select your file from your device.
- Wait for the file to finish uploading. Add your caption and review the audience. Leave the optional paid-content price empty for a free post.
- Press Post. Check the feed or your profile after publishing.
What can I do if my upload will not finish?
- Read any error shown by the uploader. Follow the file-type and size limits displayed there.
- Check that your connection is stable and that the file plays or opens on your device.
- Check your profile before trying again so you do not publish a duplicate. If no post was created, reopen the composer and retry.
- If the problem continues, contact Support with a brief description of the step that failed. Do not include passwords or payment details.
Subscriptions
How do I subscribe to a creator?
- Sign in and open the creator’s profile.
- Look for Subscribe or the Subscription section. A creator must be accepting subscriptions for this option to be available.
- Review the monthly coin price and renewal terms.
- Confirm the subscription only if you agree. Your coin wallet must have enough coins for the purchase.
How do I stop a creator subscription from renewing?
- Sign in and open the profile of the creator you subscribed to.
- Open the Subscription or Manage Subscription section.
- Choose Turn off auto-renew when it is available and check the confirmation.
- Review the paid-through date shown there. Turning off renewal does not itself request a refund.
How do I open a paid photo or video?
- Open the locked post and review its displayed coin price.
- Read the purchase confirmation. Choose Yes or Proceed only if you agree to buy that content; choose No or Cancel to leave it locked.
- After a successful purchase, open the content again. If a purchase does not unlock it, check Transaction History and contact Support before paying again.
Gifts
How do I send a gift?
- Sign in and open the member’s profile.
- Find Send a gift and select the gift you want. For luxury gifts, use the Luxury Gifts section.
- Read the displayed coin price and the recipient before confirming.
- Confirm only when you are ready to send it. Check your wallet’s Transaction History afterward.
Privacy
How do I choose who can see my profile content?
- Sign in and open your own Profile.
- Go to About, then Preferences. Find Profile privacy.
- Choose Public, Private — Only me, Friends, Subscribers, or combine Friends and Subscribers.
- Press Save and wait for Saved. This setting controls profile content; your top profile information remains visible. Existing paid-post purchase rules still apply. Previously shared direct media links may remain accessible.
How do I choose who can message me?
- Sign in and open your own Profile → About → Preferences.
- Find Message privacy. Combine Followers, Friends and Subscribers, or choose Everyone or No one.
- Press Save and wait for Saved. Everyone and No one are separate choices.
- The choices also apply to new replies in existing conversations. Previously received messages remain in your inbox.
This section provides instructions for existing Subscribors features. Enter account and payout details only in the official forms.
